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German speaking customer support specialist

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GRGreece, Athens

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34+ Megtekintés

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Would you like to help people become more confident and spread smiles and positivity all over the world?

Do you have strong German and English language skills?  Then this is for YOU!

Teleperformance Greece collaborates with the worlds’ leading dental aligner therapy company and we are looking for people to join our German Customer Support Team in Athens, Greece.

We’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

As a Customer Care Specialist, you will be answering customer's questions, providing key product information, reminder calls, and solving problems to ensure customer happiness!


What your responsibilities will be:
  • Respond to all calls and emails with a sense of urgency, in German
  • Ensure every call makes the customer Smile!
  • Research accounts and determine best course of action
  • Provide records and timelines
  • Provide customers with accurate data forms
  • Process refunds and cancellations
  • Gather and provide customer records
  • Maintain organized tracking of all assigned cases
  • Utilizing problem-solving skills to find timely and effective solutions for customers

 

It will really make us smile if you have:
  • Ability to Empathize with Customers
  • Ability to communicate clearly and effectively, both oral and written
  • Proficient typing and computer skills
  • Sales and/or customer service experience
  • Excellent accuracy and attention to detail
  • A 'Team Player' attitude
  • Basic math proficiency
  • A self-starter personality that can thrive in the fast-paced environment of a rapidly growing startup company.

 

What we offer:

🛫  Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop,  assistance finding an apartment, real estate fee covered by us), when applicable
💳  Competitive monthly salary + 2 extra salaries per year
👨🏻‍⚕️  Private Health Insurance
🎁  Numerous benefits and discounts
📖  Full training by certified instructors
↗️  Professional growth & development opportunities
🎈  Special events as well as community & social responsibility initiatives
📘  Free online Greek language courses
🏢  State of the art premises, providing a great working environment with relaxing break areas
🏆  Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 9000 people from 91 nationalities.


Wondering about the cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.

It’s helpful to have a picture of what life there will cost as an expat. Click here to read an official and handy guide as provided by the Greek authorities.

 

Find out more

Would you like to see more German jobs options? Please click here.

Do you need even more options? View all of our available jobs.

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Foglalkoztatás típusa

Teljes munkaidő

Megtekintés

34

Készítette 28 nappal ezelőtt

A Teleperformance Greece -ról

Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market and has been the indisputable local Leader of it till this day. In 2004 it started becoming a major multilingual destination for Europe, the Middle East and Africa and today serves over 140 markets in 40 languages & dialects and employs more than 9,700 people from 109 nationalities.

Teleperformance Greece operates today out of six Multilingual Hubs in Athens, two in Thessaloniki and two more in Chania, with a combined capacity of more than 11,650 interaction Experts’ workstations. We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, and Travel arena and we are proud to say that we have become one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European continent.

Teleperformance Greece was honored to be named the ‘Best Multilingual Contact Center’ at the European Contact Centre & Customer Service Awards (ECCCSAs) for three consecutive years (2017, 2018 and 2019) as well as ‘Great Place to Work’ in Greece in 2020, in 2017 and in 2013.

Find out more at https://jobsteleperformance.com/

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100+ alkalmazott

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