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Customer Care for a Pet Retail Project – Polish Speakers

Kiskereskedelem

PTPortugal, Lisbon

Sürgős
Otthonról végezhető állás
Hajlandóság költözésre

Fizetés

Nem meghatározott

V0542198

194+ Megtekintés

Leírás

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


About the job role:

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe.



Elvásárok

  • Native or Proficient in Polish (C2)

  • Fluency in English (B2)

  • Previous experience in Customer Service is highly valued

  • Excellent communication skills coupled with empathy, team spirit and customer-oriented

  •  Familiarity with Pet-related stuff is highly valued

  • Have a positive and can-do attitude

  • For non-EU residents, it is mandatory to have a valid work permit.

Feladatkör

As a Customer Care Advisor, you will:

  • Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending to potential requests.

  • Become a specialist in our Client’s products and services

  •  Resolve product or service problems by clarifying the customer's complaints.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Give real-time, accurate information that empowers the customer to make decisions.

  • Listen to the customer's unique situation and acknowledge their needs.

  • Go beyond the customer's service expectations so they will remember and share their great experience.

Amit ajánlunk

  • Competitive wages (14 monthly payments per year)

  • Performance bonus

  • Meal Allowance in voucher card

  • Health insurance with a dental plan (after 6 months contract)

  • Relocation package: shared accommodation and flight reimbursement

  •  Possibility to do Work from Home*

 

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!

  • We promote inter-company mobility to work at any of our sites around the world

  • New and modern offices in Oeiras, Lisbon, Portugal.

 

Ready to take up the challenge?

Join our team and show off your talent!

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.



Kulcsszavak

További információ hozzáadása

Foglalkoztatás típusa

Teljes munkaidő

Fokozat

Junior

Training provided

A képzés biztosítva lesz

Elérhető pozíciók

5

Heti óraszám

40

Megtekintés

194

Munkanapok

Változó

Biztosított juttatások

Car

Igen

Egyéb járulékok

Igen

Compensations

  • Bónuszok
  • Vásárlói kedvezmény
  • Egyéb

Hely adatok

Ez alapján

Egy helyszín

Helyszín

Portugal, Lisbon

Fotók

Customer Care for a Pet Retail Project – Polish Speakers

Készítette 3 hónappal ezelőtt

A Webhelp -ról

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Vállalati terület

Call Center és ügyfélszolgálat

Méret

100+ alkalmazott

Vállalat típusa

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