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Account & Billing Customer Support for German Speakers

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GRGreece, Athens

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This is your chance to work with one of the Big-Four technology companies!

We are looking for German-speaking candidates to assist customers for account & billing issues of the company’s services.

Successful applicants will be working with one of the Big-Four tech companies in at a perfect working environment. As a member of this team, you will communicating with customers from Germany, Austria & Switzerland to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.


About the job:
  • Communicate with customers from Germany
  • Handle billing-related issues
  • Manage & secure customers’ accounts
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction

Candidates should be able to solve issues that customers face, providing customer satisfaction, while having a good team spirit.

In addition, roundtables, meetings & self-guided training help Interaction Experts be up-to-date with products & new services. Last but not least, supervisors are always there help!

Candidates should meet the following requirements:
  • Excellent verbal & writing skills in German
  • Advanced English knowledge
  • Prior customer support experience
  • Familiarity with the world of technology
What we offer:

🛫  Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop,  assistance finding an apartment, real estate fee covered by us), when applicable
💳  Competitive monthly salary + 2 extra salaries per year
👨🏻‍⚕️  Private Health Insurance
🎁  Numerous benefits and discounts
📖  Full training by certified instructors
↗️  Professional growth & development opportunities
🎈  Special events as well as community & social responsibility initiatives
📘  Free online Greek language courses
🏢  State of the art premises, providing a great working environment with relaxing break areas
🏆  Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 9000 people from 91 nationalities.


Wondering about the cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.

It’s helpful to have a picture of what life there will cost as an expat. Click here to read an official and handy guide as provided by the Greek authorities.

Find out more

Would you like to see more German jobs options? Please click here.

Do you need even more options? View all of our available jobs.

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Megtekintés

51

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A Teleperformance Greece -ról

Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market and has been the indisputable local Leader of it till this day. In 2004 it started becoming a major multilingual destination for Europe, the Middle East and Africa and today serves over 140 markets in 40 languages & dialects and employs more than 9,700 people from 109 nationalities.

Teleperformance Greece operates today out of six Multilingual Hubs in Athens, two in Thessaloniki and two more in Chania, with a combined capacity of more than 11,650 interaction Experts’ workstations. We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, and Travel arena and we are proud to say that we have become one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European continent.

Teleperformance Greece was honored to be named the ‘Best Multilingual Contact Center’ at the European Contact Centre & Customer Service Awards (ECCCSAs) for three consecutive years (2017, 2018 and 2019) as well as ‘Great Place to Work’ in Greece in 2020, in 2017 and in 2013.

Find out more at https://jobsteleperformance.com/

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